HDFC Bank - Customer care stalled, branch made fish market
Date: Thu, 1 Jun 2023 at 16:24
Day: 453
CEO Complaint No-2 Reminder 3
As I have been complaining since 453 days, your bank has become a den of illiterate employees. From the bank manager to the entire staff, the customer is treated like a street dog. The customer keeps barking with his complaint, and the staff is busy with his personal freelance work. The staff neither mails the customer's complaint nor listens to it when it comes to the branch.
CEO sir, what kind of fish market has Deer Park, SJE Branch, opened?
Today it's been 453 days, When will your IT team come back from honeymoon and give a demo of creating my UPI ID to your stupid staff and create my LALTAIN@HDFCBANK.
Your app and web site also do not work properly, which I have complained many times. My account is in Deer Park branch. There manager, Vipin Kaushik, is not listening to my complaint since 453 days. It's a far cry to listen to me, they don't even listen to B 2, SJE branch manager who complained to them countless times. Because I live near B 2 block, I go to this branch.
On 26 May 2023 a very rude employee Jyoti B. (Customer Service Manager) who neither read my mail nor checked the bank app. messaged me
"To Create and activate a customized UPI ID, kindly de-activate the current UPI ID via the mobile banking application. Once this is done, please re-register a new UPI ID of your choice."
i requested them
Please book a time for me when I come to B2 market, Safdarjung Enclave branch, you also come, I will make a video of this so that I can tell the whole country what is the secret way to create UPI ID in HDFC Bank
Yesterday auto generated mail came from your bank's stupid system
"We are glad you have chosen HDFC Bank for your banking needs.
We have successfully processed your request submitted via Ref No. EA0170376375.
We hope you enjoy your banking experience with us as we work hard to provide excellent customer service!
Warm Regards,
HDFC Bank."
Sir, it is a humble request to you that these cases should be investigated at a high level, the culprits be punished, and I be given a compensation of 1 lakh rupees per month, which is 15 lakhs for 453 days. Because your bank has tortured me mentally, wasted my time, and did not take any action on the complaint of the bank branch.
Please see my all complaints sent to you in detail so that you can know about the poor system of your bank and it will be easy to give me compensation.
Subject: HDFC BANK - Customer care stalled, branch made fish market
Cc: <vipin.kaushik@hdfcbank.com>, <rahul.mehra1@hdfcbank.com>, <kamal.rai@hdfcbank.com>, <paresh.soni@hdfcbank.com>, <dphelp@hdfcbank.com>, <infodp@hdfcbank.com>
Day: 444Dear Madam
I have registered my new email yatish.innovative@gmail.com in market SJE branch today. Due to your slow bank system, it will be updated in 3-5 days. Request no. attaching in mail
You wrote me in the mail -"To create and activating a customized UPI ID, kindly de-activate the current UPI ID via the mobile banking application. Once this is done, please re-register a new UPI ID of your choice."
Why are you telling me this useless nonsense? Where was this knowledge hidden for 443 days? Did your branch manager know about UPI? If the bank manager knows, then why doesn't he tell the customer.
I want to ask you
1. When and who gave you this information that LALTAIN's UPI ID is not being created
2. The screen shots of the error that is coming to the CEO and the bank manager were sent. Did you check it before writing me mail.
3. The process you mentioned is working
4. Do the concerned officers in your branch know this?
5. We have tried all this with the knowledge of branch manager but this method does not work.
6. Can you or your branch manager create my ID LALTAIN@ICICIbank by this process yourself in front of four witnesses as you are guiding.
7. Please book a time for me when I come to B2 market, Safdarjung Enclave branch, you also come, I will make a video of this so that I can tell the whole country what is the secret way to create UPI ID in HDFC Bankcc: Banking Ombudsman of RBIcc: State Commissions and District Consumer Forumscc: CRPC of RBIcc: Customer care / Client Servicing Sunita Sanil
cc: Head of Customer care / Client Servicing Sunil Rodrigues
cc: Compliance Officer Mr Paresh Soni
cc: Bank Manager, Deerpark Branch/ Vipin Kaushik
cc: Bank Manager, B-2 Mkt SJE Branch/Rahul MehraThanks and RegardsYatish JainTrustee LALTAINM: +91 9555551144 |email: yatish.innovative@gmail.com D-116, Street No-8, Krishna Nagar, Safdarjung Enclave, New Delhi-110029, INDIAOn Mon, 22 May 2023 at 17:02, Response.SM <Response.SM@hdfcbank.com> wrote:Dear Mr. Jain,
Thank you for your patience and co-operation.
This is with reference to your query addressed to our Managing Director on 22nd May 2023 regarding not receipt of response for mail dated 15th, May 2023.
At the outset we sincerely regret the inconvenience caused to you.
We would like to inform you that we have already replied on the referred query dated 20th May, 2023. The same might have missed your attention. Hence, we have appended below the response copy for your perusal.
We assure you the best of our services at all times.
Warm Regards
Jyoti B.
Customer Service Manager
Chairman/ MD/ Sr. Management Desk
HDFC Bank Ltd.
==================
Sub:Re: '157099404' No complaints have been addressed in 439 days.
20 May 23, 7:24 PM
To:Yatish Jain <yatish.jain@gmail.com>
Dear Mr. Jain,
Thank you for your patience and co-operation.
At the outset we sincerely regret the inconvenience caused to you.
This is with reference to your query addressed to our Managing Director on 15th May, 2023 regarding customized UPI ID.
To create and activating a customized UPI ID, kindly de-activate the current UPI ID via the mobile banking application. Once this is done, please re-register a new UPI ID of your choice.
Please note, UPI ID used earlier cannot be regenerated again.
We would request you to please try above steps and share with the error screenshot in case you are facing any issue.
On receipt of your reply with the required details, we assure you of our attention.
We assure you the best of our services at all times.
Warm Regards
Jyoti B.
Customer Service Manager
Chairman/ MD/ Sr. Management Desk
HDFC Bank Ltd.
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