ICICI BANK - Den of unprofessional people
Date: Wed, 31 May 2023 at 16:35
To,
Mr Sandeep Bakhshi
CEO, ICICI Bank
Your bank has become a den of unprofessional people. Every month, a new employee talks to me without checking my complaint and spoils 15-20 days. But no complaint is solved, and most of the time they don't even reply.
it happened again today
1. Priya Gupta (Senior Management Desk) spoke to me today, May 31, 2023, and did not give any proper answer to my complaint. Till now, I have talked to him three times, and he changed his statement three times. They didn't even tell me how the feedback team in icici Bank works.
To avoid his work, he gave me a wrong answer, which we will tell you by mail. If you had to tell everything through mail, then why didn't you answered many of my complaints till date. I told them that now your IT team is not capable and is misguiding you. I also have 25 years of experience. If this was the answer to be given then why didn't you give it 5 months ago. I don't even open an account in your bank.
Priya ji said that you are complaining again and again. I asked him, no one listens in the bank, they say mail in the branch. When I mail, you say why are you mailing again and again. So you only tell what the customer should do.
2. Branch Manager Chaudhary has been harassing me for many months. Which I have complained about many times by mail. No hearing has taken place till date.
3. After that, Shilpa ji misbehaved with me and did not even answer my query. Shilpaji has also recorded the call in which she says that Paytm will delete the ID.
When I asked Shilpa ji about the rules of the bank, she refused to tell. Whose complaint I made to Priya ji as well. But as is the custom in your bank, everyone does their own arbitrariness, there is no rule regulation. Priya ji did not take any action against Shilpa ji and did not even take call recording from her.
Sir, it is a humble request to you that these cases should be investigated at a high level, the culprits be punished, and I be given a compensation of 1 lakh rupees per month, which is 5 lakhs. Because your bank has tortured me mentally, wasted my time, and did not take any action on the complaint of the bank branch.
Please see the last 3 complaints sent to you in detail so that you can know about the poor system of your bank and it will be easy to give me compensation.
Thanks and regards
Yatish Jain
Creative Director & Digital Usability Expert
M: +91 9555551144 | W: | www.
Subject: ICICI BANK - Den of unprofessional people
To: <senior.management@icicibank.com>, <sandeep.bakhshi@icicibank.com>
Cc: <confo-sw-dl@nic.in>, <crpc@rbi.org.in>, <bonewdelhi@rbi.org.in>
Dear Mis Priya gupta
First of all you tell me that icici bank has this rule that the one to whom the mail is written will not reply to me and whenever he wants then someone else will reply to the mail, he can also give absurd answers. Now you have entered a new level. A cricket match is going on here that 11 people will throw mail at one customer in turn.I want to ask you, have you read all the completes I have done so far, whose answer I have not received till date?
Madam, I want this answer from your CEO because he is the leader and he is responsible for all the problems. The reason is this.
1. ICICI Bank staff is arbitrary
2. All staff gives personal opinion
3. When I opened LALTAIN account, I was told that after deleting ID from Persona account, you can create it in another account. I myself have seen this in the bank's app, because of which NGO's account was opened in your bank.4. Safdar Jung branch manager got me staff trained, in which I gave demo to many of his employees that how UPI ID is DELETED and how it is created again. Check it out on your official site
How to delete UPI ID on iMobile Pay? https://youtu.be/xsBGNBpz_b4.
You are requested to investigate once before talking about anything and making the customer wrong. This irresponsible act does not suit the officers of such a big bank, due to which you put the burden of failure of your IT team on the customer.
How to delete UPI ID on iMobile Pay? https://youtu.be/xsBGNBpz_b4.
You are requested to investigate once before talking about anything and making the customer wrong. This irresponsible act does not suit the officers of such a big bank, due to which you put the burden of failure of your IT team on the customer.5. Safdarjung Branch Manager Mr. Arun Chaudhari, 8527294992 fooled me for a month and didn't open my account. I have made many complaints, due to which I had to open 12 kilometers in CP branch. What action has been taken on them so that the customer is satisfied?
6. In CP branch, I have been told that a UPI can be created after 6 months of deletion. A UPI ID used to be deleted online earlier, but now it is not happening from the app; you have to manually delete it from your personal account from your home branch .
6. I complained about this to the CEO, who has not received a reply till date.
By saying that this whole cycle incident, proves that ICICI Bank has become a gathering of unprofessional people where the customer's time is unnecessarily wasted.
Every bank has the facility to delete and create UPI IDs. If an ID is created by mistake, it is deleted after a proper request from the bank. I have come to know about this in many banks.
I want answer of my question from a proper authority, and I want to show it in my show.
Yesterday also one of your employees, Shilpa ji spoke with me on the phone in a wrong way, did not answer my questions, and disconnected the phone in between. He also said that Paytm will delete the UPI ID. I want the answer to this also in writing from the proper authority. I have stopped going to the branch because many people, from the manager to the manager, tell lies and later go back on their words. That's why I talk to Mel. Visiting the Safdarjung Enclave branch is a waste of time and doesn't work either.
Till now, I have not received answers on all the complaints, which proves that ICICI Bank is lagging behind in new technology. Other banks have copied the good features of technology from ICICI and ICICI Bank has removed them and degraded its banking communication system, which is a living proof of Mr. There are Arun Chaudhari and Shilpa ji who do not know how to talk to the customer or how to respond to the email properly.You are requested to first
1. It should be told why I was told that ID can be created after 6 months of deletion, why I was told that you should investigate it. And tell me that your bank has fallen far behind in IT.
2. What action have you taken against Arun Chaudhari, who made me dizzy for 1 month and did not open my NGO account by promising to open the account.
3. What action are you taking against an unprofessional employee like Shilpaji who does not know the rules of the bank and does not know how to respond to emails. He has not yet replied to my email asking for the rules of the bank, which I sent on 15th May 2023.
4. If the staff in the bank misbehaves, misleads, then what action is taken against it in your bank. And how many people have taken this action till now.
5. If fraud is happening in the bank and your concerned officers do not listen to the customer and there is no response from the customer care, then what is the duty of the CEO. Can he be informed or not? Whoever is in his place, please give me his phone number because your bank has very little practice of replying to emails.
6. Who is the RM of my account? till now no one has told even after writing so many emails.cc: CEO Mr Sandeep Bakhshicc: Banking Ombudsman of RBIcc: State Commissions and District Consumer Forumscc: CRPC of RBI
Thanks and regards
Yatish Jain
Creative Director & Digital Usability Expert
M: +91 9555551144 | W: | www.
yatishjain.com On Wed, 24 May 2023 at 18:01, Senior Management Escalations SME <senior.management@icicibank.com> wrote: Dear Mr. Jain,We refer to your e-mail addressed to ICICI Bank Ltd.We would like to inform you that as per regulatory requirement UPI deletion option is not available.Hence, we request you to create different UPI ID for NGO account.Further, we sincerely regret the inconvenience caused to you with regards to your interaction with our official and we have taken note of your feedback.We look forward to your co-operation.Sincerely,
Priya Gupta
Senior Management Desk
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